What does a party usually include?

Please visit our "Packages" tab to view what specific activities the  characters do.​

The number of activities completed may vary depending on the number of children at your party, as the performer will do their best to engage with everyone within the scheduled time.

Are there any additional fees?

Depending on your location, there may be a mileage fee.  Also, our performers love bringing magic and joy to your special day!  Gratuities are not included but always appreciated if you feel they helped make your celebration extra special!

Can I request a specific performer?

Requesting a specific performer is up to our availability. You may do so but we cannot promise that performer will be available the day/time of your event. Please remember all of our performers are trained to provide you a wonderful experience. ​

I need to cancel, do I get a refund ?

While we do not offer refunds for deposits, we're happy to offer flexible rescheduling so you can still enjoy your celebration at a later date.  Please let us know at least 48 hours in advance if you need to cancel and we'll do our best to accommodate a new date that works for you!  Requests made within 48 hours of the event are considered a cancellation and cannot be rescheduled.

How far in advance should I book?

We recommend 6-8 weeks in advance.  Although that is not mandatory, however, as the date of your event approaches, time slots become filled and entertainers become booked.  Do you have last minute bookings?  We can sure try to help.  Please call us immediately to see if you can accommodate your request.  

Do you have last minute bookings?

We can sure try to help.  Please call us immediately to see if you can accommodate your request.  

are you insured?

Yes, we are insured and can provide a COI upon request.

Am I responsible for parking?

We request that you please save a spot for your performer(s) to park in the driveway or in front of the event location.  Difficulty finding parking can delay their arrival time. The client is responsible for any costs associated with parking (meter, garage fees, valet, etc.).

What if my guests arrive late?

All party visits MUST begin at the scheduled time agreed to by the client at the time of booking.  All events are based on a schedule and work best when all guests arrive on time.  Once our entertainer arrives at the event, they will be ready to begin.  Our entertainers are not required to wait until your guests arrive in order to begin the visit.  It is the client's responsibility to make sure to schedule the correct time of the visit and that their guests are on time.